This website is owned and operated by Tamarama Services Inc Limited, Stasikratous, 16, Paloma Court, 7th floor, Flat/Office 701, 1065 Nicosia, Cyprus, using the gaming license of its holding company Bondi Management N.V., which offers a complete range of sports betting products.
Regarding these Terms and Conditions, any reference to the “Company” or “to us” refers to the Company Tamarama Services Inc Limited. The “Website” means http://www.instabet.com.
We are duly authorized and fully regulated by the laws of the Republic of Curaçao under the license #GLH-OCCHKTW0711012016.
Scope of Terms and Conditions:
Article 1. THE CUSTOMER MUST READ THESE TERMS AND CONDITIONS BEFORE REGISTERING WITH US. THEN YOU MUST KEEP THEM TOGETHER WITH ALL THE INFORMATION CONCERNING CONFIRMATION, TRANSACTIONS, SPECIFIC RULES AND PAYMENT METHODS, FOR THE USE OF OUR PRODUCTS AND SERVICES.
Article 3. We reserve the right to modify these Terms and Conditions at any time and without prior notice. However, we will make every reasonable effort to ensure, to the extent possible, that any significant change in these Terms and Conditions is notified to the Customer through a notice on our Website.
Article 4. It is the responsibility of the Client to periodically review the Terms and Conditions to ensure that it continues in accordance with them. Customers are advised to check these Terms and Conditions when using the Website. It will be presumed that the use of our website means your positive acceptance of these Terms and Conditions, as well as any changes that occur therein. Any bets received (but not settled) before the time of a modification of the Terms and Conditions will be subject to the pre-existing terms and conditions. If the Client does not accept the changes to our Terms and Conditions, he must refrain from using our products and services; such use will be subject, except for the modified Terms and Conditions.
Article 5. The new Terms and Conditions supersede all and any of the previous Terms and Conditions.
THE CLIENT AND HIS CAPACITY
Article 7. As a condition for the opening of an account with us, and the use of any of our products or services, the Client declares and guarantees, under oath, that the Client is of legal age (18 years in Mexico); or the age at which gambling activities are legal under the law of the jurisdiction that corresponds to him. In addition, the CLIENT states and guarantees that he/she has the mental and legal capacity to take responsibility for its own actions so that he/she can enter into a legally binding agreement with us.
Article 8. It is your responsibility, as a Client, to ensure compliance with applicable local or national laws, according to your jurisdiction, before registering with us and/or before negotiating with us.
Article 9. We do not accept any responsibility for a breach by the Client of the applicable local or national laws, according to the corresponding jurisdiction.
Article 10. The Client understands and accepts that, by using our products and services, there is the possibility of losing money and accepting that risk, as well as all responsibility for such losses.
Article 11. The Client is not obliged to participate in any of our products or services, and such participation, if chosen by a Client, is at its sole discretion and risk. The use of any software (either obtained electronically or by any other means) on our Website is void in its own right, including, but not limited to, if it is falsified, altered or manipulated in any way, if it is illegal, if it is mechanical or electronically reproduced, or if it was obtained outside authorized channels or if it contains printing, production, typographical, mechanical, electronic or other errors. Winnings will not be paid if we have reasonable suspicion to believe that there has been an activity such as those described. Errors due to the connection of the hardware, or computer to the Internet are the sole responsibility of the Client.
Article 12. It is the exclusive responsibility of the Client to ensure that he/she understands the specific rules and procedures of the games, before participating in them.
Article 13. The Client may not transfer, in any way, his rights established in this Agreement, without our prior written consent, which is subject to our exclusive discretion.
Article 14. It is your responsibility to inform us of any changes in your registration data.
Article 15. It is clarified that the use made by the Client of any of the services of a payment provider will be subject to the terms and conditions of use prescribed by such payment provider. This, however, does not modify or affect the obligations that the Client has acquired towards us under these Terms and Conditions.
Article 16. The Client guarantees that he will not commit any act or adopt any conduct that is, or that can reasonably be expected to damage our reputation or the reputation of the software provider or any other service provider related to the Company.
Article 17. Customer guarantees that it will fully protect InstaBET.com from any and all damages (including, but not limited to the Software Provider and other suppliers) from and against any loss , costs, expenses, claims, demands, responsibilities that imply damages and losses (including legal expenses), regardless of their cause, that may arise as a result of the connection, access and use of the Website, sports betting products or the Software, by the Client or by any other person using their Username and password; or derived from breach by you of any of the terms and provisions of these Terms and Conditions.
Article 18. Through this agreement, the Client declares and guarantees that:
(a) It is acting in its own name and not of a third party.
(b) Not classified as a compulsive or professional player.
(c) You are not depositing, or using in any other way, funds from criminal and/or illegal and/or unauthorized activities.
(d) You do not run or otherwise participate in criminal or illegal activities of any nature, nor do you intend to use your account in relation to such activities; You do not use or intend to allow another person to use your account for any illegal or prohibited purpose.
(e) Is the holder of the debit/credit card of which he/she provided us with the details in the registration process, which is, therefore, the account holder and that the card has not been reported as lost or stolen.
(f) The Client has not previously had a player account with us or with any other online sports betting operator that has been suspended, closed or terminated, either by us or by said other sports betting operator, and the Customer has not rejected, in the past, the debit of funds through any charge to your account.
(g) In opening your account, you will not provide us with any information or make any statement that is uncertain, false, incorrect, incomplete or misleading.
SOFTWARE USE LICENSE
Article 19. We grant you a non-exclusive license, a personal, non-transferable right to use the software, in accordance with those established in these Terms and Conditions.
Article 20. This license applies only to the Software (ie, the compiled, assembled version or the executable version of the Software) and does not grant you any rights of any kind or nature with respect to the source code of the Software.
Article 21. The Client is NOT allowed, nor will he/she allow or help others to:
(a) Install or load the Software on a server or other network device or take other measures to facilitate the Software to any other person through any form of “online service, services or remote call application service providers, Internet services, timeshare agreements, outsourcing services or any other service or in any other way in accordance with these Terms and Conditions.
(b) Sub-license, assign, rent, lease, lend, transfer or copy the Software or its license to use the Software, or make or distribute copies of the Software.
(c) Translate, reverse engineer, decompile, disassemble, adapt, create derivative works from, or modify the Software.
(d) Copy or translate any user documentation provided online or in electronic format.
(e) Enter, access or attempt to enter or access, or in any other way circumvent the applicable security system or interfere in any way (including, but not limited to, robots and similar devices) to the Website, or try to make any changes to Software and/or any feature or components thereof.
Article 22. The Client does not own the Software. The Software is the exclusive property of AIM SOFTWARE INC. which is a third-party software provider, hereinafter the “Software Provider”). The Software and the accompanying documentation have been licensed to us and are products owned by the Software Provider and are protected worldwide by copyright laws and other intellectual property laws. The use of the Software does not give you intellectual property rights over the Software, or any other right in or with respect to the Software, except the right to use the Software, as expressly stated in this Agreement. This Agreement will apply exclusively to the granting of a license to use the Software.
Article 23. The Software is provided without any warranty, condition, commitment or manifestation, express or implied, legal or otherwise. Neither we nor the Software Provider, nor any of our affiliates and/or related parties will be liable for any assumptions, conditions or warranties (including, but not limited to any warranty of commercialization or quality), and we do not guarantee that the software meets the requirements for any other purpose than indicated in this agreement.
Article 24. Neither we nor the Software Provider, nor any of its affiliates and/or related parties, guarantee that: 1.) the software will not be infringing in any jurisdiction, 2.) the operation of the software will be free from errors or interruptions, 3.) any defect in the software will be corrected, 4.) the software or servers are free of viruses and defects, or 5.) the security, authenticity and non-corruption of any information transmitted through or stored on any system connected to the internet.
Article 25. Neither We nor the Software Provider, nor any of our affiliates and / or related parties, shall be liable to the Client or any third party for any cost, expense, loss or claim that occurs or results from communications or system errors in relation to the establishment of accounts or other features or components of the software. In case of such errors, we will also have the right, but not the obligation, to withdraw all games, relevant sporting events, results, odds, types of bet and participation of the Software and the Website, as well as to take any measures to correct such mistakes.
Article 26. The Software may include confidential, secret, privileged and valuable information for the Software Provider and / or for us. Therefore, the Client does not have the right to use or disclose such confidential information, but must strictly comply with the Terms and Conditions of this Agreement.
OPENING AN ACCOUNT
Article 27. To access our products or services, the Client must open a deposit account. Customers can bet up to the amount deposited in their account, we do not operate credit accounts, so that the funds deposited in the account will not, under any circumstances, entitle interest.
Article 28. Only one account is allowed per person. We reserve the right to close duplicate accounts or any account that is related to another or that is suspected of being one, and / or to invalidate any bet placed on duplicate accounts or any accounts suspected to be related to each other.
Article 29. You are not allowed to register on the Website and use our services if you are a resident of Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
Article 30. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
AGE AND IDENTIFICATION VERIFICATION
Article 31. By registering with us, the Client accepts that we can provide the information he/she has given us to the authorized credit reference agencies to confirm his identity and card details. They will check any details we give them against the databases (public or private) to which they have access, and a record of such verification will be maintained. The Client accepts that we can process, use, register and disclose the personal information that the Client provides in relation to its registration and that such personal data may be stored by us or them. For your protection, telephone calls to Customer services can be recorded and monitored.
Article 32. We will not let open an account unless we consider, acting reasonably, who is of legal age (over 18 for Mexico). We have the right to verify any information that the Client gives us when an account is opened to ensure that the Client is of legal age and we can request that you provide us with proof of this. The Client will not be able to withdraw their earnings until our verification process has been successfully completed. In any case, if the Client has not been able to successfully complete our age verification controls, we have the right to freeze your account, it will prevent you from betting until you have successfully completed these controls and, if at the end of the age verification it shows that you are a minor, we will refund the amounts deposited, but under no circumstances will we have the obligation to pay the winnings.
Article 33. We will have the right to inform the relevant authorities, other online sports betting operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and about any illegal activity, fraudulent, improper or suspicious, and the Client guarantees that he will cooperate fully with us to investigate any required activity.
USER NAME, PASSWORD, PIN AND CUSTOMER
Article 34. When opening an account, Customers choose a username and password that is used to access their account. These must be kept safe. Customers may change their password at any time by requesting it in writing to the email provided on the Customer support page 24/7.
Article 35. The Client is responsible for the confidentiality of his username and password. Bets placed by third parties with sufficient legal and mental capacity and that have the Client’s permission, aware of the implications of sharing these details will be considered valid.
Article 36. It is the Customer’s responsibility to ensure that all information provided is correct and up to date and that it is maintained in this way.
DEPOSITS AND WITHDRAWALS
Article 37. We offer several different methods to make a deposit or withdrawal from an account. Details on the payment options offered and any associated charges are included in the payment methods section.
Article 38. When opening an account with a debit or credit card, the Client assures us and guarantees that he uses his own card. We have the right to understand that the Client is doing it this way.
Article 39. We can carry out any verification process so that any holder of the account in which debit and credit cards are used are required to present additional proof of their identity when required before making their first withdrawal.
Article 40. If any sum is incorrectly credited to your account, the Client is obliged to notify us of that situation, and we have the right to the reversal of such credits and / or recover the sums (with interest) if the Client has made withdrawals of said sums. If you use the amounts improperly paid to place bets, the Company may void (that is, cancel) all those bets and reverse any winnings that may have occurred.
Article 41. The Client may withdraw funds from his account at any time, as long as the obligations of all payments have been confirmed and our identification procedures have been satisfied.
Article 42. When the Client wins using our products or services, he may be legally obligated to report to the competent tax authorities. This is the exclusive responsibility of the Client and we are not required to be held accountable to any authority for any of your personal taxes. The Client will indemnify us and reimburse us for the costs, expenses or losses that may be caused to us as a result of any claim made by any governmental or other authority, with respect to tax withholding obligations or obligations similar to those that You may be subject to the processing of your withdrawal requests.
Article 43. Withdrawal charges by bank transfer to international bank accounts (deposits and withdrawals) as well as bank charges, which may vary according to the amount of money transferred and must be covered by the Client.
Article 44. We reserve the right to charge a reasonable commission on any currency exchange that takes place.
Article 45. The Client accepts that we will have the right to stop any withdrawal, and withhold any amount, in the event that we consider or suspect that the Client may be involved or has been involved in fraudulent, collusive, illegal, irregular bets or if We are concerned about the operation of the Client’s account or the withdrawal request.
Article 46. We will try to meet your request in relation to the payment method. This, however, cannot be guaranteed. Therefore, we may proceed to pay your Withdrawals with a payment method different from the one requested by you, such as through different payment providers, a bank draft or bank transfer.
Article 47. At the moment the maximum amounts to be withdrawn are the following:
Per day, up to $2.000 USD and in a period of thirty days, up to $20.000 USD.
Article 48. The Company reserves the right to change the limits and withdrawal times.
Article 49. The Client accepts that the financial transactions in the account will be handled directly or through a payment provider or any other third party that we determine at our sole discretion.
Article 50. Deposits and withdrawals may be transferred from us to the Client and vice versa, either directly or through a payment provider chosen by you, subject to the exceptions set forth.
Article 51. We do not guarantee that there will be no delay in the processing or receipt of deposits or withdrawals.
Article 52. The Client acknowledges and accepts that his account is not a bank account and therefore is not insured, guaranteed, sponsored or otherwise protected by any deposit or bank insurance system or by any other similar system of bank insurance.
Article 53. We will have the right to determine the minimum and maximum amounts that will be deposited in your account, at our sole discretion.
Article 54. We will have the right to determine if the funds that you have requested to be credited to your account are available, after receiving confirmation from the Payment Provider.
Article 55. The Client acknowledges that it is possible that, at any time, at our request, the Client must provide additional details regarding the deposits made.
Article 56. Any bet made by the Client will be treated by us as an authorization to deduct funds from your account. On condition that the balance of your account at the time the bet is placed is greater than or equal to the amount at stake, we will deduct from your account the amount of the bet.
Article 57. In order to make use of the Services, you must deposit funds in your InstaBET.com account from a bank account or source of which the Client is the owner. You can then use these funds to place bets or participate in games.
Article 58. The Client’s account will be credited with the amount of any profit obtained correctly and upon our Terms and Conditions.
FREEZING AND CLOSING AN ACCOUNT
Article 59. In certain circumstances, the funds may have to be frozen in the Client’s account so that such resources will not be available for the Client to play. This will happen when we have reason to believe that your account may be used for fraudulent purposes, or in a way that endangers the integrity of the sports or events in which we offer betting services. Until our investigations have been completed. We may also freeze or close your account at our sole and exclusive discretion if we believe that the Client is involved in activities such as collusion, or that he has rigged a match or cheated in any way or if we have reason to believe that the Client is a minor.
Article 60. We reserve the right to close a Client’s account at any time. We will give you reasonable notice before doing so unless the circumstances make us legally or in practice unable to do so.
Article 61. Clients have the right to close their account at any time, provided that their account does not show a debt to us. Clients must indicate their desire to close their accounts using the email firstname.lastname@example.org or our 24/7 Customer Support section.
Article 62. In this case, the Client must send the balance of his account in accordance with the provisions on Deposits and Withdrawals of these Terms and Conditions. If the Client has placed bets, and the result is still unknown, or if the result is a winner, the corresponding amounts will be sent later, when the bet is completed.
Article 63. If the Client has not accessed his account or otherwise performed any activity on it for a continuous and uninterrupted period of one hundred eighty days (180) called “grace period” his account will be considered as inactive. Similarly, if we have frozen the account, for that same period, it will also be considered inactive. If at the time of determining the account as inactive, it has a zero balance, we can close it without incurring any liability.
Article 64. Once the Client’s account is considered inactive we will have the right to charge a maintenance commission or “inactive account charge”. We may deduct an amount of up to the inactive account charge from your account balance as of the last day of the grace period, and every thirty 30 days thereafter in accordance with the Inactive Account Charge List. If we continue to consider your inactive account for a period of twelve consecutive months, for the purpose of protecting your money, we may withhold any remaining money in your account and close Your Account. You can contact us to request any amount of money withheld at any time.
Article 65. We will stop deducting the charge of the maintenance commission for an inactive account if your account is reactivated by making any bet or as soon as the closing of your account is requested in accordance with these Terms and Conditions.
Article 66. The inactive account fee is $200 USD monthly (two hundred Mexican pesos), or 5% of the account balance, whichever is greater. All rates and charges are subject to change without notice.
Article 67. The Client acknowledges and understands that there may be specific conditions for promotions, bonuses and special offers, which, in case of conflict between these conditions and the provisions of these Terms and Conditions, will have priority and the provisions of such promotions will prevail, bonuses and/or special offers.
Article 68. We reserve the right to insist that Clients bet the amount of their deposit before they can bet what we have accredited them.
Article 69. Certain promotions may be subject to suspension and/or cancellation, and may only be available for specific periods under certain specific conditions. We must ensure that the promotion in which the Client is interested is available, that the Client is eligible and that he understands all the terms and conditions that apply to him.
Article 70. When placing a bet, the Client is going to determine the amount of money that he assigns to his own game, subject to the following:
(a) The Client can bet up to the amount deposited in his account. As indicated above, we DO NOT operate credit accounts. When a bet is placed and accepted, the corresponding amount is charged to your deposit account. If the bet in a game is only partially covered by the amount deposited in your account, the bet will not be accepted;
(b) In the event that the Client indicates instructions that we consider ambiguous, we will have the right to divide the total amount of the participation between the possible results or, if we consider this impractical, the entire bet will be treated as void. In such circumstances, our decisions will be final and binding for you, so the amount of the bet will be the amount confirmed and recorded by us;
(c) If the Client intends to make a bet that exceeds the maximum limits established, the bet will be void.
(d) If a bet is not made in its entirety or if details of the bet are missing, we can, in our sole discretion, estimate that such bet is void.
Article 71. The Client may send several copies of the same bet, in which case all bets will be considered separate bets, except as indicated about the limits of the bet amounts and other applicable restrictions. If the Client presents a series of bets, they will be dealt with by us in the order in which they are received.
Article 72. The Client must place his bets as an individual person. We will have the right to reject and treat as null a series of identical bets from different Clients or when it is suspected that Clients are acting in collusion or as a union, in those cases we will have the right to reject the payment of any profit.
Article 73. By making a bet, the Client affirms and guarantees that he does not know or have any influence on the result of the bets he makes. In the event that the Client does know the result, we can treat the bet as void.
Article 74. We can, at any time, in our absolute discretion and without giving any reason or prior notice, suspend or stop receiving bets.
Article 75. Clients are obliged to verify that the betting instructions they submitted are correct before confirming the bet. We reserve the right not to accept or accept only part of any bet. We reserve the right to propose a different price in the selection on any bet.
Article 76. At all times, when there is any disagreement regarding the details of the bet, our records will prevail.
Article 77. More information and conditions applicable to our products and services are established in the Particular Rules for each game, we reserve the right to modify said information and conditions at any time.
PLACING A BET
Article 78. The procedure for selecting games, sporting events, results, odds, bet types and completing the betting slip is described in the Particular Regulations.
Article 79. The term for placing bets will be determined by us in each case. Disputes over the times’ bets are settled, will be resolved with reference to our transaction log.
Article 80. If during the period for the acceptance of bets, there is the information available that allows Clients to know the result, we will have the right to set a new term for the acceptance of bets or to cancel the bet.
Article 81. Bets made and accepted within the corresponding period may not be revoked or modified, except as expressly provided in these Terms and Conditions and the Specific Betting Rules Section of each game.
BETS AND VALID BETS
Article 82. A bet will be considered valid only after the electronic or verbal confirmation in the case of a phone call, of acceptance. Only then will it be stored on our server. This acceptance is demonstrated by the generation of an identification number.
Article 83. We reserve the right to reject all or part of a proposed bet, void any accepted bet, and withhold settlement if we have reason to believe that:
(a) the Client is a minor;
(b) the Client is involved in fraud, or has cheated of any kind;
(c) A bet may constitute a violation of the current rules governing a sport or event of reference, and / or could jeopardize the integrity of the services we offer.
Article 84. When we have taken the corresponding measures as established in these Terms and Conditions, against a bet or the actions of the Client that led to what will be considered a violation of these Terms and Conditions, we reserve the right to terminate our relationship, with immediate effect. In such circumstances, it is possible to use the money we have in your account in order to settle, at least in part, any liability that would have been incurred as a result of your actions.
Article 85. The game is a fast-action environment, that is, the odds move quickly and the bets will be made continuously, therefore errors may occasionally occur. We do our best to avoid this, but cannot accept responsibility for obvious errors or omissions regarding the announcement, publication or price marking, the last closing of the markets, the conditions of the place, the disadvantages, the brokers or the results, despite all our efforts to ensure total accuracy. If a bet is accepted by mistake by us in a price or market condition, or any of those indicated above, that is:
(a) Materially different from those available in the general market at the time the bet was made; or
(b) That it is obviously incorrect given the relative probability that the event does not occur at the time the bet was made; or
(c) It is obviously wrong, taking into account the nature of the betting business or the market in question (including whether we wrongly accept a bet after the event in question has started unless it is a live bet), such bet is will be considered null.
CALCULATION AND GAIN LIMITS
Article 86. For bets with fixed odds, winnings are calculated according to the established odds or the prices shown at the time the bet is accepted by us.
Article 87. The maximum winnings that will be paid in any single bet will be up to $ 100,000 USD and for multiple bets, it will be up to $ 200,000 USD. This will also apply even if bets have been placed on a number of days, or on a price range using different betting accounts and / or a series of bets. If InstaBET.com detects that a series of bets were placed in this manner, such bets will be limited to a single maximum win. InstaBET.com is not responsible for any loss of earnings in this regard.
Article 88. The betting prizes will be credited to your account. Winnings cannot be transferred, substituted or exchanged for any other prize.
Article 89. If your bet is a winner, the winnings that exceed the limits established in these Terms and Conditions will be covered up to the indicated limit, in this way we will only be obliged to pay up to the established limit and not for the excess over that limit of gain.
Article 90. We reserve the right to impose limits on the profits obtained from an eventual bet made in a particular event or sport, regardless of the amount of the bet, if it has been made through more than one channel, said limit will be notified promptly.
Article 91. We reserve the right to impose limits on winnings resulting from bets made by any Client in any twenty-four hour period in any week (regardless of participation if the bet has been made through more than one separate channel in order to determine the relevant moment for this purpose, reference will be made to the time in which the event was held; for said bet it will be resolved taking into account the date the bet was made.
Article 92. We can establish limits on the winnings of bets, different or additional to those specified in these Terms and Conditions for special events or promotions.
Article 93. If there is more than one bet and / or a combination of straight bets and parlays, the same selections are placed in the bets and we determine or suspect that they originated from the same Client, one or more parties related to said Client, a group of Clients or their respective related parties, who act maliciously together or if a Client has opened several accounts and has placed the same bet in each of those accounts contrary to these Terms and Conditions, without prejudice from any other right resource that we may have in such circumstances, we will have the right to apply the limits to the winnings established in this section on the prizes of the indicated bets, as if said bets had been a straight bet, and / or reduce the participation in the bets so that these bets comply with the limits established in these Terms and Conditions.
Article 94. In this section of our Terms and Conditions “complaint” means a complaint about any aspect of our conduct in relation to the Client’s transactions. Complaints will not be addressed if they are not raised with our 24/7 Customer Service within 60 calendar days from the date of the event in which the bet was placed.
Article 95. In relation to all complaints, we reserve the right to record all telephone and email communications with the Client and with any other person. In case of controversy regarding the content of said communications, reference will be made to said records and to our database of transactions that, in the absence of any evidence to the contrary, will be decisive and definitive.
Article 96. Complaints are and will continue to be confidential, while we seek a resolution to it. The Client agrees that he will not reveal the existence, nature or detail of any complaint, to any third party (which will include the discussion of the complaint in any chat room or forum offered by ourselves or by third parties). If you do so, it will be considered a violation of the Terms and Conditions and we will not be obliged to continue looking for a solution to your complaint and we will have the right to freeze (and eventually close) your account
Article 97. We take your complaints seriously. If the Customer considers that they have reason to complain about anything that has happened as a result of their relationship with us, the Customer must notify us by contacting Customer Service 24/7. We will communicate with the Client within 24 to 48 hours after receiving their complaint, then we will deal with their complaint within a reasonable period, if we consider it necessary, we can request the corresponding evidence, for the purposes of providing a correct solution to your complaint.
Article 98. The most complete legal and contractual sanctions will be sought against any Client involved in fraud. In addition, we will withhold payment from any Client suspected of fraud.
Article 99. The Client shall indemnify and shall be responsible for paying us, all costs, expenses or losses suffered or incurred by us (including, but not limited to any loss, direct, indirect or consequential, loss of profit, loss of reputation or damage to the good name of InstaBET.com arising directly or indirectly from a Client’s fraud, dishonesty or criminal act.
Article 100. Without prejudice to any explicit statement, you may, at any time, without prior notice and without prejudice to our rights under this Agreement, TERMINATE YOUR USE OF THE SOFTWARE, ACCESS TO OUR WEBSITE AND CLOSE YOUR ACCOUNT if We consider that you are in breach of any of the Terms and Conditions of this Agreement.
Article 101. We will have the right to retain, decrease or change any amount of the profit or to modify any policy in case we suspect that the Client is abusing or trying to abuse any of the following: (a) the premiums; (b) promotions; or (c) the policy or rules determined in relation to a specific event.
Article 102. We may, at any time, offset any positive balance in your account against any amount owed by the Client to us.
Article 103. We may transfer, assign, sublicense, guarantee this Agreement, in whole or in part, to any person or entity without prior notice, and the Client shall be deemed to have given his consent to said agreement
Article 104. We are only required to pay the earnings that have actually been earned in accordance with our Terms and Conditions.
Article 105. The Client agrees that our products and services and the corresponding website on which they are available are provided “as is” with any failure or defect, so that no representation, condition or guarantee, expressed or implied (including but Without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose, or non-violation) is excluded to the fullest extent permitted by law.
Article 106. Under no circumstances (including, but not limited to negligence), we or the Software Provider will be responsible for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, damage general any direct, indirect, incidental or consequential damages, special, exemplary or punitive damages of any kind arising from or in connection with the access of any Client, or use of, or the inability to use, our products and services, and / or the corresponding website, any software, any material or other information on our website or any good, material or service available on it (whether based on contract, tort, or due to negligence or otherwise), even if we have been warned of the possibility of such damage or loss or that such loss was foreseeable.
Article 107. The Client specifically acknowledges that he agrees and accepts that neither we nor the Software Provider nor any of our or its affiliates and related parties are responsible to the Client for:
(a) The defamatory, offensive or illegal conduct of any other Client;
(b) Any loss arising from the use, abuse or misuse of your account or any of our products and services and the corresponding website;
(c) Any loss incurred in the transmission of information on our website over the Internet or by email;
(d) Any technical failure, system failure, defect, delay, interruption, incorrect data transmission, loss or corruption of data, or failure of communication lines (including failures affecting the capacity of the interactive television return path.), denial of service attacks, viruses or any other adverse technological consequence, related to your choice to use our products and services;
(e) The accuracy, completeness or timeliness of any information service provided (including, but not limited to: prices, brokers, times, results or general statistics) or any live results, statistics and intermediate results that appear on our websites;
(f) Any delay in receiving or accepting a Deposit by us or withholding a Withdrawal by us for the purpose of carrying out identity verification procedures.
(g) Any transaction in your account that is made after the correct entry of your username and password; also, for any closure or blocking of your account under the Terms and Conditions of this Agreement, including the payment of damages, which the Client expressly renounces.
(h) No result of any act of the authorities or any fortuitous event or “force majeure”.
Article 108. The Client acknowledges that all the intellectual property rights in this website, in all the software and related information and in these Terms and Conditions are the property of the Company.
Article 109. The Client further acknowledges that:
(a) All materials on our Website (including design, text, graphics, and photographs) are the property of the Company;
(b) The company is the owner or authorized licensee of the trademarks, logos and trade names that appear on this Website and the Client may only use said trademarks for the sole purpose of displaying this website on its equipment and/or to perform transactions on the website.
Article 110. The Client may not transfer, copy, reproduce, distribute, exploit or make any other use of the materials on this Website in any way other than for the purposes of displaying it on the computer screen and / or printing with in order to see its content. The Client cannot link this Website to any other website without our prior authorization.
APPLICABLE LAW AND JURISDICTION
Article 111. These Terms and Conditions and all of their constituent parts will be governed according to the laws of Curacao who will have to resolve any dispute that arises in relation to them, and that are controversies that were not resolved by our complaint procedure. Payments will have any applicable federal, state or local taxes deducted and withheld, as well as any other obligation in which the Company must deduct or withhold any amount to comply with the applicable law.
Article 112. If the Client does not understand any of these Terms and Conditions, please contact our 24/7 Customer service staff.
Article 113. These Terms and Conditions, constitute the complete agreement between us in relation to its object and replaces all previous representations, communications, negotiations and agreements related to the subject of our relationship.
Article 114. No term or provision of these Terms and Conditions can be waived by either party unless the other party grants said agreement in writing.
Article 115. We will not be responsible for any violation of these Terms and Conditions, directly or indirectly, when they are caused by circumstances beyond our control and that prevent us from fulfilling our obligations to you.
Article 116. These terms and conditions are written in the Spanish language. If it has also been written in another language and there is a conflict or inconsistency between the text in Spanish and the text in any other language, the text in the Spanish language will prevail.
Article 117. The Client may not assign, transfer, create a company, trade or trade in any way, his rights and / or obligations under these Terms and Conditions (or claim to do so) without our prior written consent. We have the right to assign, transfer, create a company or carry out any transaction of our rights under these Terms and Conditions, as we see fit.
Article 118. If any of these Terms and Conditions is considered illegal, void or for any inapplicable reason, that part shall be deemed to be separable from the rest of these Terms and Conditions and will not affect the validity and applicability of the remaining provisions of these Terms and Conditions.
Article 119. Nothing said or written by any employee or agent of the Company shall constitute a variation of these Terms and Conditions or an authorized representation on the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we will have no liability to the Client for any unauthorized representation.